Public trust and understanding of online content moderation, and its impacts on public discourse

Happer, C. , Storer, T. , Hoskins, A. and Alkharashi, A. (2021) Public trust and understanding of online content moderation, and its impacts on public discourse. [Data Collection]

Collection description

The dataset is the product of a scoping study which examined the mechanics and rationale of online content moderation, decision-making and its influences and levels of trust and understanding of content moderation policies. First through survey work and focus groups with content moderators, it examined moderation behavior and role perception, decision-making processes and assessments of the effectiveness of moderation policies. Second, through qualitative work with social media users it explored particular models of trust including the way in which trust is reworked in different contexts and its influencing factors, including the alignment of expectations, acceptable losses and gains. A key area of investigation was the degree of comprehensibility of online moderation mechanisms and policies and their impact on trust and credibility. Through a dialogue workshop methodology, moderators and users were brought together to highlight commonalities and differences in respect of expectations and understandings of moderation and how these relate to value-based belief systems and ideas of ethical behaviours.

As such, the dataset is made up of two strands: a) transcriptions of five focus groups lasting 1.5 hours with 4-5 participants, two of which are with content moderators (one with Reddit moderators one with moderators from a national news outlet) and the fifth group, a combination of previous focus group participants from the Reddit moderators and social media users (called the dialogue workshop) b) the data from the online survey with a return sample of 218 of Reddit moderators.

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Date Deposited: 28 Apr 2023 14:28
Statement on legal, ethical and access issues:

Due to the nature of this data it is not suitable for sharing.

URI: https://researchdata.gla.ac.uk/id/eprint/1177

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Happer, C. , Storer, T. , Hoskins, A. and Alkharashi, A. (2021); Public trust and understanding of online content moderation, and its impacts on public discourse

University of Glasgow

DOI: 10.5525/gla.researchdata.1177

Retrieved: 2024-04-20

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