Public trust and understanding of online content moderation, and its impacts on public discourse

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http://eprints.org/relation/isVersionOf https://researchdata.gla.ac.uk/id/document/5758 http://eprints.org/relation/isVolatileVersionOf https://researchdata.gla.ac.uk/id/document/5758 http://eprints.org/relation/isIndexCodesVersionOf https://researchdata.gla.ac.uk/id/document/5758 archive 32960 disk0/00/00/11/77 2023-04-28 14:28:26 2025-12-09 11:54:45 2023-04-28 14:28:26 data_collection show Happer Catherine 16367 0000-0002-9711-8544 Storer Tim 13378 0000-0002-4026-097X Hoskins Andrew 16188 0000-0002-1207-2728 Alkharashi Abdulwhab 45049 glaresearchdata:2021-08-09-1177 Public trust and understanding of online content moderation, and its impacts on public discourse 30200000 40513100 The dataset is the product of a scoping study which examined the mechanics and rationale of online content moderation, decision-making and its influences and levels of trust and understanding of content moderation policies. First through survey work and focus groups with content moderators, it examined moderation behavior and role perception, decision-making processes and assessments of the effectiveness of moderation policies. Second, through qualitative work with social media users it explored particular models of trust including the way in which trust is reworked in different contexts and its influencing factors, including the alignment of expectations, acceptable losses and gains. A key area of investigation was the degree of comprehensibility of online moderation mechanisms and policies and their impact on trust and credibility. Through a dialogue workshop methodology, moderators and users were brought together to highlight commonalities and differences in respect of expectations and understandings of moderation and how these relate to value-based belief systems and ideas of ethical behaviours. As such, the dataset is made up of two strands: a) transcriptions of five focus groups lasting 1.5 hours with 4-5 participants, two of which are with content moderators (one with Reddit moderators one with moderators from a national news outlet) and the fifth group, a combination of previous focus group participants from the Reddit moderators and social media users (called the dialogue workshop) b) the data from the online survey with a return sample of 218 of Reddit moderators. 2021-08-09 University of Glasgow 10.5525/gla.researchdata.1177 Text 301671 Developing the Human Data Interaction Framework Matthew Chalmers Engineering and Physical Sciences Research Council (EPSRC) EP/R045178/1 Computing Science FALSE Due to the nature of this data it is not suitable for sharing. 2019-07 2020-02 email TRUE 400180261 coss FALSE